CULTURE OF EXCELLENCE
Building a culture of continuous improvement
Culture of excellence: key to continued success
Making strategy a reality hinges on people’s behavior. Tools and processes are important, but people make the real difference. Companies with a culture of excellence demonstrate this every day.
Instead of always putting out fires, you will only get ahead for real if you know how to focus on continuously improving processes and operations. This is the only way to structurally build an ever-improving company.
Why a culture of excellence?
- Being able to respond quickly to changes
- Effective decision-making, efficient processes
- Strong cohesion between departments
- Motivated and competent employees
- Continuous improvement as a competency
Creating a culture of excellence with Gwynt
An entrenched culture of excellence does not emerge overnight. It has to grow. How do we ensure this?
This is our approach:
- We combine “hard” (KPIs, results, project management) with “soft” (culture, behavior, change management).
- In addition to focusing on processes and tools, we focus on strengthening middle management.
- To build a culture of excellence, we use 6 guiding principles developed from the lean philosophy. The emphasis here is on changing people’s mindsets and behaviors.
- Although many methods have operational origins, our approach is broadly applicable. We focus on commercial and administrative processes in addition to production and supply chain.
6 principles, 1 goal: a culture of excellence
Principe 1 - Focus op waarde toevoegende activiteiten
"De klant betaald voor waarde, niet voor ingesleten gewoontes en verspilling"
- Klantwaarde centraal
- Elimineren van verspillingen
- Leren zien
Principe 2 - Weet waar je staat
“Als je niet weet waar je staat, dan acteer je alleen reactief”
- Visie en doelen bekend
- KPI’s: realisatie versus plan
- Vooruitkijken en acteren
Principe 3 - Standaarden als basis voor verbeteringen
“Als er geen standaard is, hoe kun je dan verbeteren?”
Standaard werkwijzen
- Visueel maken
- Actief gebruiken
Principe 4 - Vaardige en gemotiveerde mensen
“Verantwoordelijkheid geven en nemen gaan hand in hand”
- Juiste persoon op juiste plek
- Ontwikkelen/trainen van talent
- Leiderschap en voorbeeldgedrag
Principe 5 - Strak samenspel
“Doorbreken van gewoontes, creëren van routines”
- Effectief overleggen
- Eigenaarschap
- Samenwerking, over afdelingen heen
Principe 6 - Continu verbeteren
“Het kan altijd beter, iedere dag”
- Plan Do Check Act
- Streven naar perfectie
- Vanuit objectieve feiten en analyse verbeteren