Situation
A Dutch family business requested our help with optimizing business processes. The company operates in the High tech industry and focused on the semiconduct, analytical and medical markets. The organization has a dozen offices and 2 R&D sites worldwide. It employs nearly 2,000 people and has a turnover of about 400M euros.
Approach
Through workshops and interviews, pain points, current processes and stakeholders were identified. Then the process requirements were determined and established. After which the existing processes were redesigned and optimized.
Result
The result of this process is a fully implemented new way of working across departments and locations. This has provided an acceleration of processes by 40%. It also provided an error reduction and, by extension, a 60% reduction in corrections.
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