To further strengthen its Omnichannel proposition, Gwynt can count on the services of Roland Mulder starting April 1. With his 20 years of experience, his passion is to help companies with digital and Omnichannel issues.
Roland: “My choice for Gwynt was quickly made. My biggest motivation is helping people and organisations, in my eyes this is best done in a pragmatic way. Gwynt helps companies to be future-proof and does this in a pragmatic way. Together with the client we look at how things can be structurally improved. No extensive reports but focused on operational results.”
Roland is a passionate online specialist with extensive experience in Retail. With his positive attitude and “can do” mentality, Roland always ensures improvement appropriate to the situation. With his enthusiasm, he quickly draws people into his thinking and gets employees “connected” by creating engagement.
Roland studied Product Management at the Nationale Hogeschool voor Toerisme en Verkeer in Breda. He loves everything digital, sports and nice evenings with friends around him. Fun fact: Roland made his first online purchase in 1996.
Roland: “The customer experience is becoming more important than the product or channel. A good customer experience makes customers more loyal to your brand. Integrating the individual channels through a clear Omnichannel strategy and corresponding program ensures a unified customer experience. Omnichannel customers are proven to be more loyal, spend more and return more often. To successfully transform into an Omnichannel organization, we believe in a deliberate and step-by-step approach. In addition, we also work with you on the ‘soft’ side of the Omnichannel organization so that in the future you can respond better and faster to the rapidly changing and complex customer behavior.”
Gwynt has developed an Omnichannel scan to properly identify the steps you need to take to become a successful Omnichannel retailer.
Interested? Please feel free to contact Roland Mulder (r.mulder@gwynt.eu)