{"id":247381,"date":"2024-03-21T12:17:56","date_gmt":"2024-03-21T11:17:56","guid":{"rendered":"https:\/\/www.gwynt.eu\/solutions\/omnichannel\/"},"modified":"2026-03-11T16:15:22","modified_gmt":"2026-03-11T15:15:22","slug":"omnichannel","status":"publish","type":"page","link":"https:\/\/www.gwynt.eu\/fr\/solutions\/omnichannel\/","title":{"rendered":"Omnichannel"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; disabled_on=\u00a0\u00bboff|off|off\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.2&Prime; _dynamic_attributes=\u00a0\u00bblink_option_url\u00a0\u00bb _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#006FB9&Prime; use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_direction=\u00a0\u00bb90deg\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bb#e14e12 0%|#f39200 100%\u00a0\u00bb min_height=\u00a0\u00bb50px\u00a0\u00bb height=\u00a0\u00bb50px\u00a0\u00bb max_height=\u00a0\u00bb50px\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb link_option_url=\u00a0\u00bb@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyMzAwOCJ9fQ==@\u00a0\u00bb border_color_bottom=\u00a0\u00bb#F39200&Prime; global_module=\u00a0\u00bb246285&Prime; saved_tabs=\u00a0\u00bball\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.25.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_size=\u00a0\u00bbcustom\u00a0\u00bb background_image_width=\u00a0\u00bb100%\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.25.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb pac_dcm_carousel_specific_module_num=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px|1px|false|false\u00a0\u00bb custom_padding=\u00a0\u00bb10px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3>Strategie &amp; Innovatie<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; disabled_on=\u00a0\u00bboff|off|off\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#ECECEC\u00a0\u00bb min_height=\u00a0\u00bb103.2px\u00a0\u00bb custom_padding=\u00a0\u00bb22px||14px|||\u00a0\u00bb border_color_bottom=\u00a0\u00bb#F39200&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.25.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_size=\u00a0\u00bbcustom\u00a0\u00bb background_image_width=\u00a0\u00bb100%\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.24.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb pac_dcm_carousel_specific_module_num=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.24.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1>Omnichannel<\/h1>\n<h2>Realiseren van een naadloze klantervaring<o:p><\/o:p><o:p><\/o:p><o:p><\/o:p><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.24.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.24.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.24.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb pac_dcm_carousel_specific_module_num=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.24.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>Omnichannel: de klant centraal<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb3_5,2_5&Prime; _builder_version=\u00a0\u00bb4.24.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb3_5&Prime; _builder_version=\u00a0\u00bb4.24.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb pac_dcm_carousel_specific_module_num=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.24.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Klanten verwachten een consistente propositie en merkbeleving, ongeacht het kanaal dat gebruikt wordt. Wil je dit als bedrijf bereiken dan begint dit bij het goed wegzetten van een omnichannel organisatie. Dit lijkt makkelijk maar in de praktijk lang niet altijd eenvoudig.<\/p>\n<p>Vragen die we vaak tegenkomen:<\/p>\n<ul>\n<li>Hoe ziet de huidige en ideale klantreis eruit?<\/li>\n<li>Wat betekent een consistente klantbeleving over alle kanalen?<\/li>\n<li>Hoe verankeren we omnichannel processen in de volledige organisatie?<\/li>\n<li>Hoe brengen we onze omnichannel aanpak naar het volgende niveau?<\/li>\n<li>Op welke manier vertalen we onze omnichannel in een digitale roadmap?<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_5&Prime; _builder_version=\u00a0\u00bb4.24.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb pac_dcm_carousel_specific_module_num=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/www.gwynt.eu\/wp-content\/uploads\/DePlus_Boxtel-4-1.jpg\u00a0\u00bb title_text=\u00a0\u00bbDePlus_Boxtel-4&Prime; _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.24.3&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#ECECEC\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.24.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.24.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb pac_dcm_carousel_specific_module_num=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.24.3&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb80%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: center;\">Omnichannel stappenplan<\/h2>\n<p style=\"text-align: center;\">Omnichannel is geen feestje van de afdeling e-commerce of IT, maar raakt de hele organisatie. Transformeren naar een echte omnichannel organisatie vraagt om betrokkenheid, afstemming en commitment van alle stakeholders.<\/p>\n<p style=\"text-align: center;\">Gwynt ondersteunt bedrijven met een gestructureerd omnichannel programma, dat bestaat uit 4 stappen.<\/p>\n<p>[\/et_pb_text][dipl_timeline select_timeline_layout_option=\u00a0\u00bbdipl_timeline_right\u00a0\u00bb global_timeline_icon_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb global_icon_fill_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb global_timeline_icon_font_size=\u00a0\u00bb1px\u00a0\u00bb global_icon_shape=\u00a0\u00bbuse_circle\u00a0\u00bb global_icon_shape_color=\u00a0\u00bb#F39200&Prime; global_icon_shape_fill_color=\u00a0\u00bb#F39200&Prime; timeline_bar_color=\u00a0\u00bb#F39200&Prime; timeline_bar_fill_color=\u00a0\u00bb#F39200&Prime; global_timeline_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_timeline_header_text_color=\u00a0\u00bb#28367B\u00a0\u00bb global_timeline_date_font=\u00a0\u00bbCalibri Bold|700|||||||\u00a0\u00bb global_timeline_date_text_color=\u00a0\u00bb#666666&Prime; animation_style=\u00a0\u00bbzoom\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][dipl_timeline_item timeline_title=\u00a0\u00bbPositie bepalen\u00a0\u00bb display_time=\u00a0\u00bbon\u00a0\u00bb timeline_custom_time=\u00a0\u00bbSTAP 1&Prime; _builder_version=\u00a0\u00bb4.24.3&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_timeline_date_text_color=\u00a0\u00bb#F39200&Prime; background_color=\u00a0\u00bb#ffffff\u00a0\u00bb background_enable_color=\u00a0\u00bbon\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#ECECEC\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Waar sta je nu? We doen een eerste quickscan om knelpunten in kaart te brengen door de klantreis.<\/p>\n<p>[\/dipl_timeline_item][dipl_timeline_item timeline_title=\u00a0\u00bbRichting bepalen\u00a0\u00bb display_time=\u00a0\u00bbon\u00a0\u00bb timeline_custom_time=\u00a0\u00bbSTAP 2&Prime; _builder_version=\u00a0\u00bb4.24.3&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_timeline_date_text_color=\u00a0\u00bb#F39200&Prime; background_color=\u00a0\u00bb#ffffff\u00a0\u00bb background_enable_color=\u00a0\u00bbon\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#ECECEC\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>We zetten een stip op de horizon of scherpen de huidige omnichannel strategie aan.<\/p>\n<p>[\/dipl_timeline_item][dipl_timeline_item timeline_title=\u00a0\u00bbProgramma opzetten\u00a0\u00bb display_time=\u00a0\u00bbon\u00a0\u00bb timeline_custom_time=\u00a0\u00bbSTAP 3&Prime; _builder_version=\u00a0\u00bb4.24.3&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_timeline_date_text_color=\u00a0\u00bb#F39200&Prime; background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_enable_color=\u00a0\u00bbon\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#ECECEC\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>We maken een \u2018Gap-analyse\u2019 en een realistische roadmap voor realisatie.<\/p>\n<p>[\/dipl_timeline_item][dipl_timeline_item timeline_title=\u00a0\u00bbRealiseren\u00a0\u00bb display_time=\u00a0\u00bbon\u00a0\u00bb timeline_custom_time=\u00a0\u00bbSTAP 4&Prime; _builder_version=\u00a0\u00bb4.24.3&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_timeline_date_text_color=\u00a0\u00bb#F39200&Prime; background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_enable_color=\u00a0\u00bbon\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#ECECEC\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>We borgen sponsorship, projectmanagement en change management.<\/p>\n<p>[\/dipl_timeline_item][\/dipl_timeline][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_4,3_4&Prime; _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.24.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb pac_dcm_carousel_specific_module_num=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/www.gwynt.eu\/wp-content\/uploads\/Gwynt_Kantoor-32-Nick-Vieberink-scaled.jpg\u00a0\u00bb title_text=\u00a0\u00bbGwynt_Kantoor-32 Nick Vieberink\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.24.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb pac_dcm_carousel_specific_module_num=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.25.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3>Meer weten? <o:p><\/o:p><\/h3>\n<p>Neem contact op met Nick Vieberink, Senior Business Associate bij Gwynt.<\/p>\n<p><a href=\"mailto:n.vieberink@gwynt.eu\">n.vieberink@gwynt.eu<\/a><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bbhttps:\/\/meetings.hubspot.com\/nick-vieberink\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb button_text=\u00a0\u00bbplan direct een afspraak in\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Strategie &amp; InnovatieOmnichannel Realiseren van een naadloze klantervaringOmnichannel: de klant centraalKlanten verwachten een consistente propositie en merkbeleving, ongeacht het kanaal dat gebruikt wordt. Wil je dit als bedrijf bereiken dan begint dit bij het goed wegzetten van een omnichannel organisatie. Dit lijkt makkelijk maar in de praktijk lang niet altijd eenvoudig. Vragen die we vaak [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":247148,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-247381","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Omnichannel - Gwynt<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gwynt.eu\/fr\/solutions\/omnichannel\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Omnichannel - Gwynt\" \/>\n<meta property=\"og:description\" content=\"Strategie &amp; InnovatieOmnichannel Realiseren van een naadloze klantervaringOmnichannel: de klant centraalKlanten verwachten een consistente propositie en merkbeleving, ongeacht het kanaal dat gebruikt wordt. 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