How to build even better performing Retail organisations Introduction If you type ‘Excellence’ at Amazon, you will get more than 21,000 books. Behind all that overkill of models, roadmaps and advice there are ultimately [...]
How to drive implementation and sustain business improvement Introduction As management consultants, we often hear from leaders that their change programs somehow got stuck. Often they know what they need to accomplish, but the [...]
The importance of managing the people side of change Introduction Change occurs when people’s minds, hearts and actions are set to purpose. The cornerstone of creating improvement is individuals understanding the need for change, [...]
Summary of previous article: the core of professionalisation Professionalisation is a container term which has no simple definition. Likewise, the term 'professional management' is unclear. Despite this, many owners of family companies believe [...]